If you would like to either begin or resume services at Groundwork Healing, LLC, please complete our prospective client paperwork, which can be found through our patient portal, MYIO: https://www.valant.io/prospectivepatient/GroundworkHealing.

Once completed, you will be placed on our wait list. Please note that wait times vary depending on the service and provider, and our office will be in-touch with the next steps when we are ready to schedule.

We do not require a referral for the majority of our services at Groundwork Healing, LLC. Your insurance may require that a referral be completed by your primary care provider (PCP).

If you are looking to receive a mental health, violence, or sexual risk assessment and are being referred by the Department of Health and Human Services or the Department of Corrections, please contact our office.

Groundwork Healing, LLC utilizes MYIO, a HIPAA-compliant patient portal software. Using MIYO, you can view and sign doucments, check and pay your balance, update demographic and insurance information, view upcoming appointments, and more!

MIYO is available via your web browser, and in the Apple App Store or Google Play Store. For the easiest MYIO access, we recommend downloading the app.

Groundwork Healing has a unique MYIO website address, which is sent to you in the initial invitation when you join the practice, and in ongoing email notifications. You will be invited to join the patient portal and create an account upon scheduling your first appointment.

For more information, please visit MIYO support: https://www.valant.io/myio-help/?utm_source=KB&utm_medium=website&utm_campaign=myio-help

Although we strongly encourage use of the portal, we understand that this may not be an option for some.

If you are unable to use the portal, please contact our office.

If you are a provider, please fax your record request and attached release of information to Groundwork Healing, LLC at (207) 941-0880, Attn: Records.

If you are a current or previous client, please contact the office.

Record requests must be submitted in writing to Groundwork Healing, LLC. Please note that requests can take up to 30 days to fulfill and are processed in the order in which they are received.

Groundwork Healing, LLC accepts most insurances, including…

Medicaid (MaineCare), Medicare, Aetna, Anthem Blue Cross Blue Shield, Cigna/Evernorth, Harvard Pilgrim, Community Health Options, Martin’s Point, Optum, TriCare, UMR, and United Healthcare.

Please call our office, or your insurance company, to find out if our clinicians are contracted with your policy.

We take your privacy seriously.

Groundwork Healing, LLC complies with The Health Insurance Portability and Accountability Act (HIPAA), meaning that your healthcare information is secure and confidential. You must provide written permission for us to communicate with anyone about you and your treatment.

We must report information that we obtain about possible neglect, exploitation, and/or abuse of minors and/or dependent or incompetent adults to the Department of Health and Human Services. In addition, we may need to report otherwise confidential information if we believe that you may be a risk to yourself or others. We will attempt to discuss our concerns with you and include you in our planning.

Groudwork Healing, LLC is dedicated to consistently serving our community, however, there are times where we cannot safely provide services. In the case of inclement weather, we will make every effort to contact affected clients as soon as we know that we will be closing, or if telehealth sessions are an option.

Our phone lines are open 24-hours, 7 days a week and you may leave a message with our answering service. We return your call and reschedule once we re-open.

Groundwork Healing, LLC will be closed in observance of the following 2025 holidays:

Wednesday, January 1, 2025 (New Year’s Day)

Monday, January 20, 2025 (Martin Luther King Jr. Day)

Monday, February 17, 2025 (Presidents Day)

Monday, May 26, 2025 (Memorial Day)

Thursday, June 19, 2025 (Juneteenth National Independence Day)

Friday, July 4, 2025 (Independence Day)

Monday, September 1, 2025 (Labor Day)

Monday, October 13, 2025 (Indigenous Peoples' Day)

Tuesday, November 11, 2025 (Veterans Day)

Thursday, November 27, 2025 (Thanksgiving Day)

Friday, November 28, 2025 (the day after Thanksgiving)

Wednesday, December 24, 2025 (Christmas Eve)

Thursday, December 25, 2025 (Christmas Day)

Wednesday, December 31, 2025 (New Year’s Eve)

When you call our office after business hours, you will be connected to our 24-hour, 7-days a week answering service. If your need is non-emergent, your clinician or a member of our administrative staff will contact you during regular business hours. If your need is urgent, you will be connected to a clinician at Groundwork Healing, LLC within a few hours.